Last Updated: 7 October 2026•Risho Digitech PVT LTD•39 Comprehensive Sections
At Risho Digitech, we are committed to providing professional digital marketing, technology, creative, and development services to our clients. Because many of our services involve customized work, dedicated resources, third-party expenses, development time, advertising management, content creation, and work performed specifically for individual clients, our refund policy depends on the nature and stage of the service.
Notice: This Refund Policy explains when refunds may or may not be available for services purchased from Risho Digitech. By purchasing or engaging our services, you acknowledge that you have read and understood this Refund Policy.
Section 1
1. About Risho Digitech
Risho Digitech provides digital and technology services, which may include:
SEO Services
Local SEO
Digital Marketing
Google Ads Management
Meta Ads Management
Social Media Marketing
Social Media Management
Content Writing
Website Design
Website Development
WordPress Development
E-commerce Development
Mobile App Development
Android App Development
iOS App Development
Software Development
SaaS Development
Web Application Development
Branding and Creative Services
Digital PR
Consulting
Other customized digital services
The exact services purchased by a client are determined by the applicable quotation, proposal, invoice, service agreement, or written confirmation.
Section 2
2. General Refund Policy
Due to the nature of digital and customized services, payments are generally non-refundable once work has commenced, unless otherwise stated in writing or required by applicable law.
Before making a payment, clients are encouraged to review:
Service scope
Deliverables
Pricing
Timeline
Payment schedule
Revision policy
Cancellation terms
Applicable third-party costs
If you have questions about a service before purchasing it, please contact our team before making payment.
Section 3
3. Advance Payments
Some projects require an advance payment before work begins. Advance payments may be used to allocate:
Development resources
Designers
Developers
SEO specialists
Marketing specialists
Content writers
Project managers
Third-party services
Software
Infrastructure
Other project resources
Once work has commenced, the advance payment may become non-refundable because resources and project time have already been allocated.
Section 4
4. SEO Services Refund Policy
SEO is an ongoing service involving research, strategy, technical optimization, content work, monitoring, link building, reporting, and other activities.
Because SEO work begins from the start of the service period, payments for an active SEO period are generally non-refundable once the service has commenced.
SEO results depend on factors outside our control, including:
Search engine algorithms
Competition
Website history
Domain authority
Technical condition
Content quality
Backlink profile
Industry
Search intent
Search engine policies
Competitor activity
Therefore, refunds will not generally be issued solely because:
A particular keyword did not rank
Rankings changed
Traffic did not reach an expected level
A competitor outranked the website
Google or another search engine changed its algorithm
Search results fluctuated
SEO results took longer than expected
Unless expressly agreed in writing, Risho Digitech does not guarantee specific search rankings, traffic, leads, conversions, or revenue.
Section 5
5. Monthly SEO Services
For monthly SEO services:
The client is responsible for the applicable monthly fee according to the agreed payment schedule.
Once work for a particular billing period has started, that period's payment is generally non-refundable.
Cancellation for a future billing period may be requested according to the applicable service agreement.
Any outstanding amount for work already completed may remain payable.
If a separate SEO agreement contains specific cancellation or refund terms, those terms will apply to that engagement.
Section 6
6. Digital Marketing Services
For digital marketing services, payments may cover activities such as campaign planning, strategy, research, account setup, campaign management, audience research, creative development, reporting, and optimization.
Once these services have commenced, payments are generally non-refundable.
Marketing performance may vary due to factors including market competition, audience behavior, platform algorithms, advertising policies, budget, creative quality, website performance, and customer behavior. Performance expectations do not create an automatic right to a refund.
Section 7
7. Google Ads and Meta Ads
Advertising services may involve separate:
Advertising spend paid to the advertising platform, and
Management or service fees paid to Risho Digitech
Advertising spend is subject to the policies and refund procedures of the applicable advertising platform. Risho Digitech cannot automatically refund advertising spend that has already been charged or consumed by a third-party advertising platform.
Management fees for services already performed are generally non-refundable.
If an advertising platform independently issues a refund, the applicable refund will be handled according to that platform's policies.
Section 8
8. Social Media Management
Payments for social media management may cover content planning, creative design, copywriting, content scheduling, publishing, account management, strategy, and reporting.
Once work has commenced for a billing period, the applicable payment is generally non-refundable.
If content has already been created, scheduled, approved, or published, cancellation does not automatically create an entitlement to a refund for the related work.
Section 9
9. Website Design & Development Refund Policy
Website design and development projects are customized services. Payments may be used for UI/UX design, development, coding, content integration, testing, hosting configuration, API integration, third-party software, project management, and technical resources.
Once development or design work has started, payments are generally non-refundable.
If the client cancels a project after work has commenced, Risho Digitech may retain amounts corresponding to work already completed and costs already incurred. Where appropriate, any remaining amount may be assessed based on:
Work completed
Project stage
Third-party expenses
Resources allocated
Approved deliverables
Outstanding obligations
Section 10
10. Mobile App Development Refund Policy
Mobile app development involves customized design, development, testing, API integration, backend development, and platform-specific work. Payments are generally non-refundable once development work has commenced. This includes work related to:
Android applications
iOS applications
Flutter applications
Backend systems
APIs
Admin panels
Authentication
Payment integrations
Other customized features
App Store or Google Play approval is controlled by the relevant platform. A rejection or delay by an app store does not automatically create a refund entitlement.
Section 11
11. Software Development Refund Policy
Custom software projects may require substantial planning, architecture, development, testing, and infrastructure. Payments are generally non-refundable once work has started.
If a client cancels a software development project after commencement, the client may remain responsible for: work completed, development hours, approved milestones, third-party costs, infrastructure costs, licensed software, and other non-refundable project expenses.
Any transfer of completed work or source code may be subject to the applicable payment and project agreement.
Section 12
12. SaaS & Web Application Development
For SaaS platforms, web applications, dashboards, CRM systems, ERP systems, portals, and similar customized projects:
Advance payments are generally non-refundable once work begins.
Milestone payments become payable according to the agreed project schedule.
Completed milestones are generally not refundable.
Third-party infrastructure and service costs may be non-refundable.
Changes in requirements may result in additional charges.
The exact refund treatment may be defined in the relevant project agreement.
Section 13
13. Content Writing and Creative Services
Content and creative services may include website content, blog content, SEO content, social media posts, graphic designs, advertising creatives, video content, marketing copy, and other customized content.
Once content or creative work has commenced, the applicable payment may be non-refundable.
Where revisions are included, clients should use the agreed revision process instead of requesting a refund for reasonable changes within the original scope.
Section 14
14. Digital PR and Publication Services
For PR, press release, guest posting, publication, or similar services, refunds may not be available once:
Content preparation has started
Submission has been made
Publication arrangements have been initiated
Third-party fees have been paid
Placement has been purchased
The service has otherwise been substantially performed
Third-party publication policies may also apply.
Section 15
15. Third-Party Costs
Certain services may require payments to third parties, including domain registrars, hosting providers, advertising platforms, payment gateways, software providers, premium plugins, premium themes, APIs, cloud providers, stock media providers, app stores, and other external platforms.
Third-party costs may be non-refundable and are generally subject to the third party's own refund policy. Risho Digitech cannot guarantee a refund from a third-party provider.
Section 16
16. Subscription Services
Charges may recur according to the agreed billing cycle.
Cancellation generally prevents future charges after the cancellation becomes effective.
Cancellation does not automatically create a refund for a period that has already started.
Services already provided during a billing period are generally non-refundable.
Specific subscription terms may apply to individual services.
Section 17
17. Duplicate Payments
If you accidentally make the same payment more than once for the same service, please contact us as soon as possible. After verifying the transaction, we may adjust the duplicate amount against a future invoice, or refund the verified duplicate payment, subject to payment-provider processing requirements.
Section 18
18. Failed or Reversed Transactions
If a payment fails but your bank or payment provider temporarily places a hold on the amount, the resolution may depend on the payment provider or bank. Risho Digitech cannot control bank processing times. If an amount has actually been received by us and the transaction is later reversed, we may contact the client to resolve the outstanding payment.
Section 19
19. Cancellation Before Work Begins
If a client requests cancellation before substantial work has commenced, Risho Digitech may review the request. Depending on the circumstances, we may approve a full refund, approve a partial refund, deduct administrative or third-party costs, convert the amount into a service credit, or decline the refund where costs have already been incurred.
Section 20
20. Cancellation After Work Begins
If cancellation occurs after work has commenced, the client may be responsible for payment for work already completed, work substantially performed, resources already allocated, approved milestones, third-party costs, and non-refundable expenses. Any remaining refund, if applicable, will be evaluated after considering these factors.
Section 21
21. Client Delays and Non-Cooperation
A refund will generally not be issued merely because a project is delayed due to the client's failure to provide required information, content, approvals, access credentials, feedback, materials, or payment. Where client-side delays affect delivery, the project timeline may be adjusted accordingly.
Section 22
22. Change of Mind
Refunds are generally not provided solely because a client changes their mind, changes their business strategy, changes their marketing plan, no longer needs the service, decides to use another agency, or does not wish to continue after work has started. Amounts relating to work performed remain payable.
Section 23
23. Service Dissatisfaction
We take client satisfaction seriously. If you believe that a service has not been delivered according to the agreed scope, please contact us promptly.
We may review: the agreed scope, deliverables, project status, communication, work completed, and applicable service agreement. Where appropriate, we may offer a reasonable solution such as correction of an issue, revision within scope, completion of outstanding work, service adjustment, credit, or partial refund. Any such remedy will depend on the circumstances and does not create an automatic entitlement to a refund.
Section 24
24. Refund Request Process
To request a refund, contact Risho Digitech using the official contact information provided on our website. Your request should include:
Full name
Business/company name, if applicable
Email address
Invoice or order reference
Service purchased
Payment date
Amount paid
Reason for the refund request
Relevant supporting information
We may request additional information to verify the request.
Section 25
25. Refund Review
Refund requests will be reviewed based on: type of service, project status, work already completed, payment terms, applicable quotation or agreement, third-party expenses, cancellation timing, client responsibilities, and applicable law. Submitting a refund request does not guarantee approval.
Section 26
26. Refund Processing
If a refund is approved, it will generally be processed through the original payment method where reasonably possible. Processing times may vary depending on: payment provider, bank, payment gateway, transaction method, and international payment processing. Risho Digitech is not responsible for delays caused by banks or third-party payment processors.
Section 27
27. Non-Refundable Services and Expenses
Unless otherwise agreed in writing, the following may be non-refundable once incurred or commenced:
Completed consulting
Completed SEO work
Completed digital marketing work
Advertising management already performed
Advertising spend already consumed
Custom design work
Custom development work
Content already created
PR submissions
Third-party publication fees
Domain registration
Hosting charges
Software licenses
Premium plugins
Premium themes
API costs
Cloud infrastructure
Other third-party expenses
This list is not exhaustive.
Section 28
28. Refunds Required by Applicable Law
Nothing in this Refund Policy is intended to remove or restrict any statutory consumer or legal rights that cannot lawfully be excluded or waived. Where applicable law requires a refund or other remedy, Risho Digitech will comply with the applicable legal requirements.
Section 29
29. Fraudulent or Unauthorized Transactions
If you believe a payment was made without your authorization, contact us immediately and also contact your bank or payment provider where appropriate. We may request transaction information to investigate the issue. Refunds related to unauthorized transactions may be handled according to the applicable payment provider's procedures and applicable law.
Section 30
30. Misuse of Refund Policy
We reserve the right to investigate refund requests that appear to involve fraud, false information, repeated abusive claims, payment manipulation, unauthorized transactions, or attempts to obtain services without payment. We may take appropriate action where permitted by law.
Section 31
31. Service Credits
In certain circumstances, instead of a monetary refund, Risho Digitech may offer a service credit. A service credit may be applied toward: future services, additional work, future billing periods, or agreed project requirements. A service credit is offered at our discretion unless otherwise required by an applicable agreement or law.
Section 32
32. Promotional and Discounted Services
Services purchased under special offers, promotional pricing, discounted packages, or custom commercial arrangements may have specific refund conditions. Where specific terms were provided with the offer, those terms will apply.
Section 33
33. Refund Policy for Custom Projects
For customized projects, the quotation or project agreement may contain specific cancellation and refund terms. These may include milestone-based payments, non-refundable advance, cancellation charges, deliverable-based payments, third-party cost deductions, and work-completed deductions. Where a signed agreement contains specific refund provisions, those provisions will govern the relevant project.
Section 34
34. SEO and Marketing Performance
Payment for SEO or marketing services is payment for the professional services and activities performed by Risho Digitech, not a guaranteed purchase of a particular business result. Accordingly, changes in rankings, traffic, leads, conversions, sales, advertising performance, or search visibility do not automatically qualify for a refund.
Section 35
35. Website and Software Bugs
If a website, application, or software product contains a verified issue that falls within the agreed project scope and applicable support period, Risho Digitech may investigate and correct the issue according to the applicable agreement. A technical correction or bug fix does not automatically qualify for a refund. Issues caused by client modifications, third-party plugins, third-party APIs, hosting changes, unauthorized code changes, external services, or changes outside the original scope may be handled separately.
Section 36
36. Communication Regarding Refunds
Refund requests should be submitted through official Risho Digitech communication channels. We encourage clients to first contact our team so that issues can be reviewed and resolved efficiently. We aim to handle refund requests fairly, transparently, and in accordance with applicable agreements and laws.
Section 37
37. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, payment methods, business practices, legal requirements, or third-party services. The updated policy will be published on this page with a revised “Last Updated” date.
Section 38Official Contact Desk
38. Contact Us
For refund-related questions, cancellations, or billing requests, please contact:
Western Express Highway, Borivali East, Mumbai, Maharashtra 400066, India
Please include your invoice or payment reference whenever possible.
Section 39
39. Final Statement
Risho Digitech aims to maintain a transparent and fair approach to payments, cancellations, and refunds.
Because our services frequently involve customized work, professional resources, project-specific development, marketing activities, third-party costs, and work performed specifically for individual clients, refund eligibility depends on the nature and stage of the service.
We encourage all clients to review the applicable quotation, proposal, invoice, service agreement, and this Refund Policy before making payment.
Where applicable law provides mandatory rights or remedies, those rights will continue to apply.
